Contact information

If you have any questions about your order, product information, or returns, please get in touch.

Customer Support

📧 support@preplay.store

We reply within 1–2 business days.

Business Address (correspondence only)

Preplay Pty Ltd

Melbourne, Victoria, Australia

(For customer support, please contact us by email first — visits by appointment only.)

Business Hours

Monday–Friday: 9:00 am – 5:00 pm AEST

Saturday–Sunday: Closed

If you have a question about delivery or a product, include your order number so we can help faster.